Refund policy

1. General Policy
We strive to ensure that our customers are satisfied with their purchases. However, if you are not satisfied with a physical product purchased from us, please review our returns and refund policy below.

2. Eligibility for Returns

  • Physical Products: To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Proof of purchase is required for all returns.
  • Non-Returnable Items: The following items are not eligible for returns or refunds:
    • Sponsorship packages
    • Gift vouchers
    • Digital products (including downloadable content or digital experiences)

3. Return Process

  • Initiating a Return: To initiate a return, please contact our customer service team within 14 days of receiving your product. You can reach us at info@huxleysbop.co.uk or by visiting our website.
  • Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

4. Refunds

  • Refund Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a specified number of days.
  • Non-Refundable Items: As stated above, sponsorship packages, gift vouchers, and digital products are non-refundable and non-exchangeable.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a defective item for the same item, please contact us at enquiries@huxleysbop.co.uk.

6. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us immediately with your order number and details of the product's condition. We will arrange for a replacement or a refund as applicable.

7. Contact Information
For any questions or assistance regarding returns and refunds, please contact us at enquiries@huxleysbop.co.uk or visit our website at www.huxleysbop.co.uk.

By purchasing from us, you agree to this Returns and Refund Policy. Huxley's Birds of Prey Centre reserves the right to amend this policy at any time, with any changes effective upon posting on our website.